Impulsion Elite Equine Wear offers their customers a return & exchange policy. If, a customer is not happy with their purchase they may return any un-used products within 14 days from order receipt for a refund. Returns after this period will be given a store credit/voucher to the value of the product. We do not offer refunds or exchanges on any sale items as we cannot guarantee availability of sizes and styles
Return shipping address:
Shop 32 Rutherglen Rd,
Newborough, Victoria 3825
How a credit works:
If your return is for a full priced item, your credit amount will be noted in-store and online, and you will be emailed or messaged through a code for your use.This can then be redeemed on checkout or when you come in store.
Credit notes can be arranged generally within 1-2 days of receiving the garment or item back to store. You have one year to use the credit amount.
If there is an issue with your item, depending on available stock we will either replace the faulty item, refund or give a credit for the invoice amount (whichever you prefer).
Incorrect item sent:
In a case where we may send the wrong item, please let us know as soon as possible so we can ensure the correct item is set aside for you to be posted as soon as the incorrect item has been returned to the shop. As per return shipping costs (below), these will be credited back to you upon return of the item.
The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back by Impulsion. If your original purchase was over $200 so excluded shipping then your refund or credit amount will be $15.00 less.
We do not offer returns on sale or discounted items, including items purchased using a discount code or promo code
Custom orders cannot be refunded or exchanged by Impulsion