Returns

If you've changed your mind on your purchase you may return any un-unsed items within 14 days of purchase for a store credit. We do not offer returns or exchanges on any sale items unless faulty.

How a credit works:

If your return is for a full priced item, your credit amount will be noted in-store and online, and you will be emailed or messaged through a code for your use. This can then be redeemed on checkout or when you come in store.

Time frame:

Credit notes can be arranged generally within 5 business days of receiving the item back to store. You have 30 days to use your store credit.

Faulty Items:

If there is an issue with your item, depending on available stock we will either replace the faulty item, refund or give a credit for the invoice amount (whichever you prefer).

Incorrect item sent:

In a case where we may send the wrong item, please let us know as soon as possible so we can ensure the correct item is set aside for you to be posted as soon as the incorrect item has been returned to the shop. As per return shipping costs (below), these will be credited back to you upon return of the item.

Shipping Costs:

The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, we will send you a paid shipping label. If your original purchase was over $150 so excluded shipping then your store-credit amount will be $15.00 less.

Sale Items:

We do not offer returns on sale or discounted items, including items purchased using a discount code or promo code unless faulty or damaged etc.

Custom Orders:

Custom orders cannot be cancelled, returned or exchanged by Impulsion unless faulty.